Frequently Asked Questions and Customer Support

Frequently Asked Questions

Shipping

Do you ship overseas?

How can I get free shipping?

When will my order ship?

How can I track my order?

Why is my tracking saying "pre-shipment"?

How long will it take to get my order?

What shipping carriers do you use?

Why is shipping to the UK not free?

Returns

How can I make a return?

Do you offer returns?

I received a damage, defective or incorrect item, what do I do?

Order

Do I need to create an account to make an order?

What payment methods do you accept?

What currency are your prices in?

Is it safe to order online?

Why does my discount code not work?

Will I have to pay customs tax on an international order?

Product

Do you offer prescription lenses?

General

Where are you based?

Do you have an affiliate program?

Plastic Cleanup

How much plastic is cleaned up for my order?